Check out 59club’s recent Press Releases
Pacesetter Technology and 59club Announce Strategic Partnership to Elevate Club Member Experience
03/18/2025March 11, 2025 – Pacesetter Technology, a leading innovator in mobile technology for private clubs, has announced a strategic partnership with 59club, the industry’s customer service management specialist. The collaboration is driven by a shared mission: helping clubs elevate their customer experience through cutting-edge technology and data-driven insights.
59club USA Service Excellence Awards Winners Announced
01/31/202559club USA's second annual Service Excellence Awards Ceremony took place in Orlando, Florida, on January 23rd, 2025, as the global leader in Customer Service Excellence, supported by Turtleson brought the golf industry together to recognize the Country’s finest service providers.
Expert appointment sees 59club Asia gain new Leader in Chris Geraghty
01/08/202559club, the leading provider of customer experience benchmarking and improvement solutions for the golf, leisure, retail, and hospitality industries, is excited to announce the expert appointment of Chris Geraghty as its new Managing Partner for 59club Asia.
59club USA Service Excellence Awards Nominees Announced
12/20/2024We are delighted to announce the nominations for our upcoming Service Excellence Awards Ceremony, taking place at The Hampton Social, Orlando on January 23, 2025. Congratulations to everyone shortlisted!
Eminent Collection Awards 2024
12/17/2024The Finest Properties & Leaders Iconised with Eminent Status in 2024.
What’s your leadership style?
11/18/2024Andy Siddall is the Director and Co-Founder of Robincroft Consulting. For 20 years he held leadership roles within both educational environments and professional sport as an elite cricket coach and he has worked as a personal performance coach since 2015.
How 59club work with the TPC Network
11/11/2024Vic Aliprando is the Senior Vice President of TPC Network Operations. Owned, operated, and licensed by the PGA TOUR, the TPC Network comprises 29 premier private, resort and daily fee golf properties designed by elite architects.
Managing major change at The Belfry
10/22/2024Chris Eigelaar is Resort Director at The Belfry Hotel & Resort. He has been in the role since 2020, having previously been General Manager. Home of the world famous Brabazon course, the Warwickshire property is going through a significant upgrade.
Engendering customer loyalty
10/16/2024The Viya app allows consumers to book golf and leisure activities across hundreds of venues in Dubai. We asked Julian Danby, Viya’s Director – International Business, to explain how it is driving global business.
Perfect fit as 59club partners with leading sportswear brand Turtleson
09/26/202459club, the global customer service management specialists, has announced today their partnership with leading sportswear brand Turtleson as they head into 2025.
Preparing to host a major
09/20/2024Andrew Whitelaw led operations at Emirates Golf Club in Dubai – the first property in the region to work with 59club. He is now General Manager and Chief Operating Officer of the 2026 PGA Championship venue Aronimink.
First Global B2B Customer Experience Insights Magazine has landed
09/12/202459club’s commitment to elevate Sales & Customer Service across the entire golf & leisure industry, has seen the Customer Experience Management Specialist launch the industry’s first independent B2B magazine, concentrated solely on excelling standards, service optimization and elevating club profitability.
LEADING SERVICE PROVIDERS HONORED AT 59CLUB USA’s 1st SERVICE EXCELLENCE AWARDS
03/11/2024High-profile venues across the United States recognized for service excellence at Mandalay Bay Resort & Casino, Las Vegas
Unveiling the finalists for 59club USA Service Excellence Awards
02/09/2024The Service Excellence Awards will see business leaders and their teams come together from across the USA, as 59club recognize the leading individuals, teams, and properties for their outstanding achievements realized within 59club’s independent mystery shopper program during 2023.
Membership Inquiry Sales Call, Mystery Shopper Audit
01/26/2024
59club Eminent Collection
11/28/202359club's spotlight shines as the 2023 Eminent Collection is announced.
Technology always at the ready!
11/16/202359club is all about detail & data, and our technology plays a vital part in all of that, providing you with the ability to collect survey data direct from 1-1 survey invitations, or the simplicity of a well-positioned QR code or shareable link. We’ve also made some loyal friends along the way via mutual clients, and working together we can generate even more intelligence, while eradicating human error - that’s right, today we’re opening your eyes to CRM & POS hook-ups!
Getting greedy with Group Golf Sales
11/16/2023The greatest thing about golfers is that they like to play in groups. No one likes to play golf alone and that gives us a huge advantage, whether that’s a monthly seasoned away day, or an annual group of 40+ visiting golfers, we want them to choose to visit us, right?! But are we consistently hitting all the high notes during their inquiry? After all, they’re probably canvasing a few other venues for the best rates.
Hospitality waits for no one!
11/16/2023From the second an employee arrives for work, and even before they’ve slipped their coat off and settled into their daily duties, there are customers waiting to be supported & served, and we expect that interaction to be delivered with a smile and genuine interest to help. (As well as hitting all the high notes within our Mystery Shopper audit criteria)
Eminent Collection Returns
11/16/202359club’s ‘Eminent Collection’ celebration is set to return this fall, as we continue to recognize the finest properties & leaders across the world of golf & hospitality, for their unwavering dedication to Customer Service Excellence.
An Interview With: Rocío Sánchez, Finca Cortesin
11/15/2023In the tranquil haven of Costa del Sol, where the lush greens meet the boundless blue skies, Finca Cortesin stands as a testament to golfing magnificence.
“Why I Use Tailored Training with new Hires” – An Anonymous Op-Ed on Hospitality Training
09/28/2023In the bustling universe of the hospitality industry, a seasoned manager with over two decades of experience shares their valuable insights into the transformation of employee training.
59club USA vs. Generic Free Survey Tools: What Sets Them Apart
08/22/2023Navigating the sea of survey tools online can be daunting. However, when you understand the depth and precision of specialized tools like 59club USA’s, the choice becomes clear. We’re not here to waste your time. Here's a breakdown of the key differences between 59club USA's industry-leading survey tools and generic free alternatives:
Jason Hanna; Redefining Member Experience
08/07/2023In the competitive world of golf and country club management, staying ahead of the curve requires a combination of dedication, innovative strategies, and utilizing the right tools.
Employee Development Trends
08/07/2023In the world of club operations, having the right people, in the right places, behaving in the right way is paramount to success. A customer only has to receive one bad experience to disassociate themself with a brand or organisation, while spreading news of that poor experience far and wide.
Written confirmation, what’s the point?
08/07/2023As the world continues to blaze the digital frontier, there are now more ways than ever to book a tee time or make a dinner reservation at your club. At face value, that’s a good thing. Additional ways to sell tee times and restaurant covers mean more ways to make your club more accessible and potentially profitable.
We’ve hit our first milestone!
08/07/2023Last year, 59club announced its commitment to become carbon neutral across its global operations by 2030, and is unbelievably excited to have taken a huge step on that journey, with its UK & Ireland business now officially accredited with achieving neutrality in 2022.
Are you a new age radical?
08/07/2023In the ever-evolving world of golf club and hospitality management, being a successful manager involves juggling multiple roles. In the whirlwind of these responsibilities, there isn't enough time to play guessing games about your member or guests’ needs. The best way to learn what your customers want at your club? Ask them !!!
Spotlight: Bernat Llobera, Arabella Golf
08/07/2023The game of golf has seen significant changes over the past few decades and so have the people who play it. Once stuck with the stigma of being stuffy and elitist, golf is now showing signs of getting younger, more inclusive and available to players of all abilities.
59club’s Sales & Service Excellence Awards
06/14/202359club’s Annual Awards Ceremony recognises the outstanding individuals, teams, venues, and groups within the global golf & hospitality industry for having achieved the highest standards of customer service excellence & sales performance.
Why Great Club Leaders Mystery Shop Their Operations
06/11/202359club Mantra – “MEASURE, TRAIN, SUPPORT”. But what does that mean? By definition, a Mantra is a word or phrase that is repeated often or that expresses someone's basic beliefs. So why do we use this as our Mantra?
Boost your F&B operations
06/01/2023Golf clubs aren’t merely venues for a beautiful round of golf; they’re spaces where members bond over a meal or drink. As such, food and beverage operations play an essential role in shaping the member experience. However, balancing quality with profitability is a delicate dance that golf clubs across the world grapple with, especially during off-peak days.
Celebrating Simon Wordsworth
05/29/2023We are thrilled to share some great news about our founder, Simon Wordsworth, who was recently recognized as the latest PGA Member to achieve PGA Master Manager status. This announcement comes from the Professional Golfers’ Association itself, marking a new milestone in Simon’s illustrious career and adding another feather to his cap.
Avoid this costly question
05/25/2023In the world of retail, there is a common question that has plagued salespeople for years. It’s an easy question to ask, an easier question to answer and it does exactly nothing for your bottom line.
Bridge the gap between Expectation and Experience
05/17/2023In the modern landscape, data stands as the pivotal cornerstone guiding our actions and shaping our strategies. It offers insight, reveals patterns and uncovers hidden opportunities.
Spotlight: Matt Barr, We-Ko-Pa
05/11/2023In today’s competitive golf industry, it’s crucial for golf clubs to deliver exceptional customer experiences to attract and retain players. One golf club that has successfully navigated this challenge is We-Ko-Pa Golf Club, located in Scottsdale, Arizona, which – under the leadership of General Manager Matt Barr – has seen significant growth in retail and F&B sales over the past two years. Their secret? Unbiased, actionable data collected from regular mystery shopping audits.
10 Reasons Why Golf Club Managers Need 59Club USA’s Satisfaction Surveys
04/26/2023Golf club managers are always looking for ways to improve their operations and keep their members, guests and staff satisfied. One of the most effective ways to achieve this is by utilizing satisfaction surveys. In particular, 59Club USA's survey tools have proven to be an invaluable asset to golf clubs across the country. Here are ten reasons why golf club managers need 59Club USA's satisfaction surveys:
Spotlight on Service – Featuring Abu Dhabi City Golf Club’s General Manager; Rhian Lobo
04/17/2023Running a golf club located in one of the most luxurious destinations in the world, Abu Dhabi, certainly puts a premium on excellent customer service. The city attracts a diverse range of visitors from all around the globe, from business executives to leisure travelers, all of whom expect a high level of service and experience and are accustomed to top-notch treatment wherever they go. In a place like Abu Dhabi – and for general manager of Abu Dhabi City Golf Club, Rhian Lobo – investing in customer service operations is crucial to meet the expectations of both local and international guests.
59club USA Welcomes Logan Smith to the Team
04/12/202359club USA announced today Logan Smith has joined the team in an administrative operations role. Smith will help manage the recruitment, training, and coordination of 59clubUSA’s Mystery Shopper team and assist with marketing and social media for 59clubUSA.
The Top 7 Features of 59Club USA’s Golf Club Survey Tools
04/11/202359Club USA's golf club survey tools are a powerful resource for golf club managers looking to improve their operations and enhance customer satisfaction. With customizable surveys, real-time reporting, and benchmarking against industry standards, these survey tools offer numerous benefits to golf club managers. Here are the top seven features of 59Club USA's golf club survey tools:
5 Ways to Use 59Club USA’s Hospitality Survey Tools to Boost Your Club’s Bottom Line
04/03/202359Club USA's hospitality survey tools are a valuable resource for club managers looking to boost their bottom line. By providing insights into areas such as food and beverage service, customer service, and retail sales, these survey tools can help clubs improve their operations and generate more revenue. Here are five ways club managers can use 59Club USA's hospitality survey tools to boost their bottom line:
Meet The Newest Addition to the 59club Global Data Armada – 59club Study.
03/22/2023For those of you who are new to 59club Study, the platform connects curious Club Managers and industry personnel from around the globe through quick, anonymous surveys. This creates opportunities to explore operational decision making from a wide range of operators in different locales, under different cultural norms and then learn from each other.
The Power of the Phone Call – New Membership Prospects
03/01/2023Members are the life-blood of many clubs; failure to convert them can prove expensive in both the short and long-term. But maximizing the opportunities which present themselves often comes down to having the correct person adopting the correct policies.
Golf’s Customer Service Management Specialists expand operations as 59club Nordic launches.
02/09/202359club, the industry leading Customer Service Analysts and Training Provider has today announced its expansion into the Nordic regions of Iceland, Finland, Norway, Sweden & Denmark, bringing their wealth of Mystery Shopper Audits, Satisfaction Surveys and Employee Training Programs - created specifically for the golf & hospitality industry - to the fore.
Incentive Referral Programs – Are They Worth It?
12/07/2022Keeping good talent is hard work. Hiring new talent is even harder. 59club USA – in partnership with 59club Study – conducted a survey of 67 private club managers on the effectiveness of their recruitment tools with regard to hiring new, non-management staff. The results are interesting.
Study Finds Managers are Way Too Stressed
12/02/2022The holidays can be stressful. And while most people are busy worrying about what their kids want for Christmas or how to ensure their mother-in-law doesn’t bring up that embarrassing story or the time you burned the roast, club operators are stressed for different reasons. Employee turnover and training, increased quotas despite slowing demand and decisions based on holiday hours are stressing out club operators all over the country. In fact, a recent survey of American club operators found the stress level of an average golf club general manager is a whopping 7.6 out of 10. That’s not exactly reminiscent of a cool breeze on a tropical island.
Using Data to Drive Holiday/Special Operations
11/24/2022The holiday season is officially here, and for club operators, that means added stress in nearly every aspect of your business. Will you have the staff you need to provide the service your members and guests expect? Should you open earlier or later than usual? Do football games and World Cup soccer matches mean specials, promotions, advertising dollars, extra seating or new televisions? Should you offer a special menu for the winter holidays? Should you even open your doors at all?
Identifying Opportunities through Unbiased Survey Data
10/06/2022If only we knew! Clubs have a lot going on right now. Economic uncertainty, all-time employee turnover and whipsaw fluctuations in membership demand have managers seeking to batten down the proverbial hatches to stay afloat in an angry sea of ambiguity. There are decisions to make – a lot of them – but what is correct? What do my players want? What do my employees need? Why did that dues-paying member leave after 12 years at my club? Can we afford to greenlight that capital expenditure? Can we afford not to? Clubs and club managers need answers, which means first they must ask the right questions. And if you and your club aren’t armed with data to support your inquiries and decisions, you’re effectively stumbling around in the dark. Best way to illuminate your path? Survey data.
Customer Experience as Club Currency
09/15/2022Time is money. It’s a phrase as old as the United States and as widely known in business circles as just about anything. The phrase was originally meant to explain the “cost of laziness.” But with the business world moving closer and closer to a fully digital experience, there’s a new “currency” on the market other than time with its own opportunities– customer experience.
Mystery Shopping – What is it Good For?
09/01/2022You have heard it 100 times. Maybe you read it in a textbook in business school. Maybe your mentor added emphasis to make it a point that stuck with you for the rest of your professional career. As a manager, you simply can’t be everywhere at once. Employing mystery shopping techniques allows managers to expand their reach and collect data and information they would otherwise be unable to acquire and is easily one of the most cost-effective data collection tools available in today’s business climate. But mystery shopping helps your club in myriad other ways outside of data collection and pain-point identification.
Upselling and Cross Selling at the Golf Shop – Proven Techniques
08/24/2022The golf shop can be traced back to – who else – Old Tom Morris in the home of golf in St. Andrews, and over the past nearly 175 years, it has been a way for golf clubs to add value to their operation, increase their bottom line and offer a wide array of different products suitable for a very specific customer with very specific needs: the golfer. For a century, it was one of the very few places a golfer could purchase the necessary equipment to play the game. That is certainly not the case today.
THE IMPORTANCE OF THE WRITTEN CONFIRMATION
05/12/2022THE IMPORTANCE OF THE WRITTEN CONFIRMATION
59CLUB USA ADDS NEW BUSINESS OPERATIONS MANAGER TO THE TEAM
04/08/202259club USA announced today Patsy Forester has joined the team as Manager of Business Operations. Forester will manage the recruitment, training, and coordination of 59clubUSA’s Mystery Shopper team and assist with marketing and social media for 59clubUSA.
HOW STARTERS AND RANGERS ENHANCE YOUR CLUB’S OVERALL EXPERIENCE
04/06/2022In the later parts of the 20th century before the recession of 2008 and its aftermath which all but gutted the golf industry, it was extremely common to find many specialized jobs within golf club operations.
The Dos and Don’ts of Prospect Property Tours
03/23/2022Any kind of golf property from the most exclusive private clubs in the world to ultra-affordable city municipal courses have some sort of sales staff and operations to bring new revenue into the club outside of regular tee times. If your club is a daily fee operation, event sales and group golf day sales are an absolute must to supplement your regular tee time revenue. And on the flip side, membership sales at private clubs are the bread and butter of club revenue generation. But if your sales staff is fumbling or the property tour, you can probably kiss that supplemental revenue goodbye.
THE IMPORTANCE OF MYSTERY SHOPPING AT THE CLUB LEVEL
03/22/2022Mike Kelly, Managing Partner of 59club USA, has been at the club operations game for a while. And as a general manager of any type of club – especially a golf club spanning hundreds of acres – it’s just not feasible to be everywhere at once. That’s where 59club USA’s mystery shopping services come into play.
59CLUB USA TO PROVIDE MYSTERY SHOPPING SERVICES TO WESTHAVEN GOLF CLUB
03/22/202259club USA announced today they added Westhaven Golf Club in Franklin, Tennessee, to the 59club USA client roster. 59club USA will use their industry-leading proprietary software and objective data analysis tools to provide mystery shopping services to help increase member satisfaction throughout the entire club experience.
Have You Played Here Before? The Perfect Personal Question
02/03/2022Have you played here before? It’s an innocuous and generally harmless question with enormous upside. Other industries – especially the restaurant industry – have used this relatively innocent question for decades in order to prime the pump for an engaging customer experience. Asking someone if they have been to your golf course, restaurant, spa – or any other hospitality or leisure venue – opens the door for conversation and questions, builds rapport and emotional connection between the customer and your staff/brand, and provides an opportunity to share your club’s best stories or things a customer should know before heading out. 59club USA has crunched the numbers and, once again, the top-performing clubs never miss an opportunity to ask this question. The rest of the pack, however, fails to ask this question 64% of the time. Let’s dive in.
WELCOMING NEW MEMBERS THE RIGHT WAY
12/17/2021You’re long past it now, but try to harken back to your days as a middle schooler or teenager, full of angst and hungry for friends and meaningful relationships. Maybe you were one of the cool kids who never had trouble making new friends, but for a lot of people – especially for those who moved into a new school district – building new relationships was full of difficulty and anxiety. The same might be said for new members joining a private club. And if your members are paying dues to be a part of a community instead of simply taking advantage of the facilities and amenities, it’s imperative to make them feel welcome and part of the family.
59club USA Client, Landscapes Golf Management, in the news
12/15/2021Landscapes Golf Management has been making news lately with a handful of key developments, bolstering their position as one of the 10 largest golf course operators in the country.
The Power of the Phone Call – New Membership Prospects
12/03/2021The internet and the myriad new ways it allows people to connect has forever changed the personal and professional communication landscape. Text messages, emails, digital direct mail and online forms make it possible for people to digest and respond to messages on their own time and keep a sense of privacy – which is great for rudimentary transactions and appointments. But when it comes to private club memberships or other high-value propositions, there is simply no substitute for the old-fashioned phone call.
59CLUB USA ADDS 19 NEW CLIENT PROPERTIES THROUGH AGREEMENT WITH ESCALANTE GOLF
12/02/202159CLUB USA ADDS 19 NEW CLIENT PROPERTIES THROUGH
59CLUB USA SIGNS MYSTERY SHOPPING AGREEMENT WITH THE CLIFFS’ SEVEN PROPERTIES
10/21/2021STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today they added The Cliffs and their seven golf properties to the client roster. 59club USA will use their industry-leading proprietary software and objective data analysis tools to provide mystery shopping services to help identify strengths in weaknesses in the overall golf experience at each individual club.
GET THE DETAILS! INDUSTRY MISSING OUT ON REPEAT BUSINESS
10/14/2021If you think back to your networking or sales calls in the before the last turn of the century, you might remember the humble business card – something now considered archaic and overly obsolete. But the simple business card was one of the greatest first-party-data collection mechanisms ever made. It provided necessary information in which to produce a customer profile including name and geographical locations, contact information, certain demographic information based on the company and card stock and built trust and rapport throughout the sales process – often in the form of a firm handshake.
THE FOUNDATION OF PROFESSIONAL RAPPORT: ADDRESSING THE CUSTOMER BY NAME
10/08/2021Manners and proper etiquette have been a staple of human introductions and discourse since the dawn of civilization. Titles remain incredibly significant in day-to-day conversation. And the topic is so well-engrained in our society, there have been hundreds of etiquette books published throughout the years, with some recent examples including Amy Vanderbilt’s 1952 best seller “The Complete Book of Etiquette” and Tiffany’s “Table Manners for Teenagers.” It’s important! And while the definition of what is “proper” or “polite” or “appropriate” differs widely between cultures, age ranges, geographical areas, and – of course – what era of human history in which you find yourself, most western civilizations agree a proper address – greeting a customer by their name – is the easiest way to build a foundation of professional rapport. The problem? With respect to this topic, the golf industry is left wanting. Badly.
59CLUB USA TO CONDUCT MYSTERY SHOPPING TESTS, PROVIDE SURVEY TOOLS FOR MEMBER-OWNED ST. IVES CC
08/30/2021
59CLUB USA INKS DEAL TO CONDUCT MYSTERY SHOPPING TESTS FOR VICI PROPERTIES’ FOUR GOLF COURSES
07/30/2021STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today they added VICI Properties and their four golf courses to the 59club USA client roster. 59club USA will use their industry-leading proprietary software and objective data analysis tools to provide mystery shopping services to help audit and improve the golf experience, event sales and group-outing sales at all four VICI owned golf courses.
Do You Know What You Don’t Know?
07/14/2021A unique question was posed of PGA TOUR star Marc Leishman during his 2018 BMW Championship appearance – do you know what you don’t know? The philosophical, almost Zen-like inquiry left the Aussie star perplexed and confused, but he eventually answered the riddle with charming befuddlement, stating with a chuckle “No. I don’t know what I don’t know.” Lucky him.
Friendly Conversation Starters – The F&B Upsell Engine
07/09/2021Making members and guests feel valued and welcome is an absolute no brainer for any hospitality venue, but for golf course F&B establishments which often operate with smaller margins and lower foot traffic than traditional restaurants, the line between success and failure is razor thin. And with labor shortages and employee turnover at levels not seen in decades, the importance of increasing margins through upselling and keeping good employees has never been higher.
59club USA Adds 20 Clubs to Rapidly Expanding Client Base Through Agreement With Landscapes Golf Management
07/06/2021North American customer service satisfaction and benchmarking firm59club USA announced today they added Landscapes Golf Management (LGM) – a sister company to Landscapes Unlimited – to their client roster. 59club USA will use their industry-leading proprietary software and objective data analysis tools to provide mystery shopping services to help audit and improve the golf experience, membership sales, event sales and group-outing sales for 20 LGM golf properties in 13 states.
59Club USA Adds Bret Garrison as Regional Director of Sales to the Team
06/21/202159club USA announced today Bret Garrison is joining the team as Director of Sales. Garrison will work remotely for 59clubUSA and manage new client sales operations, client retention strategies and strategic marketing initiatives.
59club USA signs agreement with The Old Club
04/26/2021https://thegolfwire.com/59club-usa-the-old-club/ STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today they have added The Old Club to their client roster. The Old Club, located in Harsens Island, MI, is a member-owned, exclusive island resort and yacht club surrounded by the pristine, freshwater of the Great Lakes delta known as the St. ClairFlats. 59club USA will use their industry-leading proprietary survey tool to assist the Club in gathering information that will allow the General Manager and the Board to be able to make strategic, data-driven decisions.
59club USA Renews Agreement with Haig Point
04/22/2021https://thegolfwire.com/59club-usa-haig-point-2/ STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today they have reached an agreement to extend their partnership with Haig Point located on Daufuskie Island in Hilton Head, SC. The extension allows 59club USA to continue to use its proprietary, industry-leading software and objective data analysis tools to provide Haig Point with valuable, quantitative, and unbiased customer service feedback.
59club USA Adds New Business Operations Manager
03/30/2021
59club USA RENEWS AGREEMENT WITH TPC
02/16/2021STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today they have reached an agreement to extend their partnership with TPC Network which operates 30 high-end golf properties in North America many of which are featured on the PGA TOUR. The extension allows 59club USA to continue to use its proprietary, industry-leading software and objective data analysis tools to provide TPC Network with valuable, quantitative and unbiased customer service feedback. 59club USA will provide these services to 14 of TPC Network’s 30 golf properties.
59CLUB USA ADDS THREE STORIED DEVELOPMENT LUXURY CLUB COMMUNITIES TO CLIENT ROSTER
10/14/2020STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today they’ve added three private golf communities which Storied Development’s actively involved with to their client roster including The Grove in Nashville, Tennessee, Boot Ranch in Fredericksburg, Texas and Talisker Club in Park City, Utah. 59club USA will use its industry-leading proprietary software and objective data analysis tools to provide feedback on Member satisfaction and utilize their exclusive my59 Mentor on-line training platform for Storied Development.
59CLUB USA INKS DEAL WITH RUARK GOLF IN OCEAN CITY, MARYLAND
09/10/202059club USA to Provide Mystery Shopping, Member Survey Tools and Virtual Training Services
59CLUB USA RENEWS CUSTOMER SERVICE BENCHMARKING RELATIONSHIP WITH BOBBY JONES LINKS
09/01/2020STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today they have renewed their professional relationship with Bobby Jones Links. Bobby Jones Links manages a diverse portfolio of golf and social clubs on behalf of developers, private investors, municipal and government entities, associations, club boards, and lenders. 59club USA will continue to provide survey tools, mystery shopping services, and virtual training services for Bobby Jones Links to measure and improve performance throughout their club portfolio.
THE GRASS IS GREENER: GOLF COMMUNITIES SEEING NEW BUYERS AMID PANDEMIC
08/17/2020Golf course communities, which had been losing popularity for a few years, have seen a resurgence in interest since this spring.COURTESY OF HAIG POINT Kathy and Rodger Cole searched sporadically for a second home for the past several years with their sights set on Lake Tahoe. The couple, who live in the San Francisco Bay area, accelerated their plans when the pandemic hit, and switched gears to look at Santa Lucia Preserve in Carmel, California.
59CLUB USA FINALIZES RELATIONSHIP WITH THREE MORE BOBBY JONES LINKS MANAGED CLUBS
06/08/202059club USA to Provide Full Suite of Services to Big Canoe, Hope Valley Country Club and The Champions Club.
59CLUB PROVIDES COMPLIMENTARY DATA TO CLUB INDUSTRY
05/07/202059CLUB PROVIDES COMPLIMENTARY DATA TO CLUB INDUSTRY
59CLUB USA PROVIDES COMPLIMENTARY EMPLOYEE SURVEY TOOLS, HELPING CLUBS IDENTIFY STAFF NEEDS DURING CHALLENGING TIMES
04/08/202059club USA announced today the company will provide its finalized employee survey tools to golf clubs and other hospitality venues amid the COVID-19 crisis for free. The employee survey tools capture employee challenges, concerns, and potential opportunities all in one easy-to-use snapshot. 59club USA has previously made available survey tools intended for club guests and members. The complimentary survey tools will be available throughout the current crisis.
59CLUB USA PROVIDES ADDITIONAL COMPLIMENTARY SURVEY TEMPLATES, CONTINUES SUPPORT OF HOSPITALITY AND TOURISM INDUSTRY DURING COVID-19 PANDEMIC
03/31/202059club USA announced today they will offer additional complimentary COVID-19-specific survey templates amid the ongoing global crisis. Additional survey templates include two direct-member communication surveys – dependent on whether the respective facility is currently open or closed for business – as well as two golf instruction templates also dependent on the current state of the respective business. Golf clubs and other hospitality venues may use the complimentary survey tools to communicate directly to their membership and identify member and guest needs through May 31, 2020.
59CLUB USA PROVIDES COMPLIMENTARY SURVEY TOOLS, HELPING CLUBS IDENTIFY MEMBER NEEDS DURING CHALLENGING TIMES
03/31/202059club USA announced today they will offer complimentary use of their proprietary survey tools amid the current COVID-19 crisis. Golf clubs and other hospitality venues may use the survey tools to communicate directly to their membership and identify member and guest needs through May 31, 2020.
59CLUB USA FINALIZES RELATIONSHIP WITH REYNOLDS LAKE OCONEE
02/18/202059club USA to Provide Employee Survey Tools for the Exclusive Club 59club USA announced today they added Reynolds Lake Oconee to their client roster. Reynolds Lake Oconee is a private residential lake and golf community on Lake Oconee just 70 miles East of Atlanta, Georgia offering spectacular lakefront residential properties, unrivaled and adventurous sporting grounds, more than 40 distinct member clubs and six incredible golf courses designed by legendary architects like Jack Nicklaus, Tom Fazio and Rees Jones. 59club USA will provide employee survey tools and services for Reynolds using their proprietary software and objective data analysis tools.
59CLUB USA INKS DEAL WITH CUSCOWILLA ON LAKE OCONEE IN GEORGIA
02/06/202059club USA to Provide Mystery Shopping and Customer Service Benchmarking Tools for the Club 59club USA announced today they added Cuscowilla on Lake Oconee to their client roster. Cuscowilla is a private residential lake and golf community on Lake Oconee just 70 miles East of Atlanta, Georgia offering unrivaled lake views, true southern hospitality and Georgia’s No. 1 residential golf course designed by world-renowned architect duo Bill Coore and Ben Crenshaw. 59club USA will provide mystery shopping services for Cuscowilla using their proprietary software and objective data analysis tools.
59CLUB USA ADDS THE MID OCEAN CLUB IN BERMUDA TO CLIENT ROSTER
02/03/202059club USA to Provide Mystery Shopping and Other Customer Service Benchmarking Tools for the Club 59club USA announced today they added The Mid Ocean Club to their client roster. The Mid Ocean Club is a private members’ club in picturesque Tucker’s Town, Bermuda, offering exceptional amenities, private beaches and a world-class golf course recognized by Golf Digest in 2018 as one of the Top-100 World’s Greatest Golf Courses. 59club USA will provide mystery shopping and membership benchmarking services for The Mid Ocean Club using their proprietary software and objective data analysis tools.
59club USA Inks Deal With Haig Point In South Carolina
01/23/202059club USA to Provide Mystery Shopping and Other Customer Service Benchmarking Tools for the Club North American customer service satisfaction and benchmarking firm 59club USA announced today they added Haig Point to their client roster. Haig Point is a luxurious, sea island community off the coast of South Carolina between Hilton Head and Savannah, Georgia with two Rees Jones designed golf courses, as well as tennis, equestrian and outdoor recreation amenities. 59club USA will provide mystery shopping and membership benchmarking services for Haig Point using their proprietary software and objective data analysis tools.
59club business interface now available for Concept Customers
08/12/2019Concept has partnered with 59club to provide its golf, leisure & spa clients with new service analysis intelligence to measure customer satisfaction levels within their businesses via its high-end operations software suites
Golf industry leaders to be recognized at the Home of Golf in 59Club’s Service Excellence Awards
03/01/2019The very best individuals, teams and venues in golf unveiled for 9th annual awards celebrating excellence in sales, service, operations, retail and management The nominations for the 59club Service Excellence Awards have today been revealed, with some of highest-profile and best-loved venues across the globe in the running for a golf industry sales and service excellence ‘Oscar’.