59club, the Industry leading Customer Service Analysts and Training Provider, operates within the USA, UK, Europe, Asia, Middle East & Africa.
With a wealth of ground-breaking Customer Satisfaction Surveys, Mystery Shopper Audits, a successful Training School and a team of industry experts at the helm, 59club has the mechanics and knowhow to assist the Golf, Social, Spa, Events, F&B & Hotel Industries to succeed.
Market leading software and assessment criteria provides the resources to improve and maintain ‘sales & service’ etiquette, in turn increasing customer satisfaction, revenue & profits in the process.
59club’s best practice performance management tools will highlight areas of weakness/poor process within your business, pinpointing exactly what is required of your staff and their needs in terms of training & support.
Complete with the ability to compare your performance levels against chosen competitors, industry standards and best performing venues, the global data generates real and current information of the highest quality and value.
The level of detail enables you to highlight areas of poor procedural processes within your business. This undertaking acts as a tool to measure how successfully all front-line staff implement your business strategies enabling you to set informed KPI's and performance manage your staff members on both a short and long-term basis.
The secure online results portal provides relevant, independent and confidential data in a very clear, concise and accurate way. A Managerial Dashboard 'tracks progress over time', identifying whether staff are consistently delivering a level of customer service that you would expect.
Also working with leading private clubs, management companies and real estate developments such TPC Network, Bobby Jones Links, The Mid Ocean Club, Sea Pines Country Club, Haig Point, We-Ko-Pa Golf Club, Reynolds Lake Oconee, Cuscowilla, to name just a few.
59club's ethos works in all business irrespective of size or make up. For example, we have golf clients who charge just $20 per round and others who charge in excess of $300.
59club is also the only company working within the golfing industry that recognizes, rewards and promotes venues striving for and achieving improved customer service levels as part of their annual Service Excellence Awards.
“Investment in bricks and mortar do not sustain and grow reputations – it is people that build reputations. You may or may not be the ‘biggest’ club in the area but you can definitely achieve, deliver and then maintain outstanding customer service”.