Generate real-time feedback to achieve service excellence



Deliver industry leading satisfaction surveys to your customers online, providing an economical way of truly understanding their views, what is important to them and the degree of that importance.

The feedback generates clear direction to improve the 'experience' afforded to your ‘Members, Visitors and Staff’, assisting you to breed loyalty, increase spend, secure referral and repeat business.

Ask the right questions to generate reliable feedback: Industry specific templates assist you to build surveys from a bank of insightful questions, with the flexibility to add custom questions as desired.

Customer Satisfaction Survey Templates


Golf:
  • New Member Integration
  • Member Retention
  • Member Exit Surveys
  • Visitor Experience
  • Group Golf Day Organizer

Social, Spa & Beauty:
  • New Member Integration
  • Member Retention
  • Member Exit Survey
  • Leisure Day Guest
  • Spa Day Experience
  • Beauty Treatment

General:
  • Service Tracker
  • Staff Surveys
  • Custom Surveys
  • Member Communication App (GolfTell)

Automated software invites customers to complete a survey based on their recent encounter, or will track a customer’s experience at significant landmarks during their journey, auto-generating a series of questionnaires, in sequence at set intervals as programmed.

The dashboard features real-time results, with built in demographic filters, industry benchmark comparisons and trend-tracking tools for immediate and astute analysis.