usa

59club USA vs. Generic Free Survey Tools: What Sets Them Apart

Tuesday August 22, 2023

Navigating the sea of survey tools online can be daunting. However, when you understand the depth and precision of specialized tools like 59club USA’s, the choice becomes clear. We’re not here to waste your time. Here’s a breakdown of the key differences between 59club USA’s industry-leading survey tools and generic free alternatives:

1. Industry-Specific Templates:

While many free tools offer basic, broad templates, 59club USA’s platform is tailored for the intricacies of the daily fee/resort golf, private club, spa, and HR sectors. This ensures we have questions in our templates that are relevant to your business. New Member Surveys, Daily Fee/Resort Guest Surveys, Event Surveys, Exit Employee Surveys, etc.

2. Integrated Software with Instant Feedback:

Most free survey tools require manual dissemination and lack real-time feedback features. 59club USA’s surveys are not only automatically sent based on user interactions but also provide instantaneous feedback, crucial for businesses that require timely data.

3. Comprehensive Benchmarking:

Feedback in isolation has limited use. 59club USA offers the added advantage of industry benchmarks, allowing businesses to compare their performance against competitors. This vital feature is often missing in basic free tools, depriving users of holistic insights and regional factors.

4. Granular Demographic Filters and Automated Analytics:

The power of a survey lies in understanding specific segments of respondents. While free tools may offer basic analytics, 59club USA allows businesses to deep dive into feedback using demographic filters. Whether it’s age, gender, membership type, or how long they have been a member, the tool gives precise insights.

5. Unlimited Surveys with Custom Flexibility:

Free tools often cap the number of surveys you can send, the number of respondents you can reach and even the questions you can ask! 59club USA, however, offers unlimited surveys regardless if using our industry leading, unbiased templates or a set of your own custom, private questions. Businesses can customize questions to their heart’s content.

6. Delivery Method

59club can deliver surveys through the traditional email link process. These messages can be white labeled to your brand. We can also create QR Code surveys for the mass collection of data at, for example, the golf shop, restaurant menus, golf carts, fitness center, etc.

Don’t guess. Know. Click here and learn more about 59club USA.

WELCOMING NEW MEMBERS THE RIGHT WAY

Friday December 17, 2021

You’re long past it now, but try to harken back to your days as a middle schooler or teenager, full of angst and hungry for friends and meaningful relationships. Maybe you were one of the cool kids who never had trouble making new friends, but for a lot of people – especially for those who moved into a new school district – building new relationships was full of difficulty and anxiety. The same might be said for new members joining a private club. And if your members are paying dues to be a part of a community instead of simply taking advantage of the facilities and amenities, it’s imperative to make them feel welcome and part of the family.

According to 59club data from their proprietary member survey tool, the majority of high-performing private clubs are welcoming new members the right way, but a large percentage of clubs are falling short in key areas of new member integration. Let’s get to the numbers.

The Welcome Call

If your sales staff or marketing team spent a ton of time and a lot of money wining, dining, courting and signing a prospective new lead at your private club, you would assume they would be running – and fast – to call the new member to welcome them to the club. According to 59club data, only 52% of new members at private clubs received a formal “welcome to the club” phone call. Not exactly a great start to a budding new relationship.

The Formal Induction meeting

The practice of hosting formal induction meetings for new members is not for every club, but all but guarantees your members an opportunity to meet, learn about and formally welcome a new member of your private community. On average, 26% of new members at private clubs took part in a formal induction meeting, but among the highest scoring clubs in the world, this number dramatically increases to nearly 90%. It might be worth fleshing out and implementing this program at your club in the future if not already in place.

Staff Introduction and Networking

As your members spend more time at the club, your staff will invariably pick up on some interesting tidbits, facts, likes and dislikes from your various members. And in that regard, your staff is armed with networking abilities well suited to help your new members make new friendships. Less than 50% of new members surveyed said they were introduced to legacy members by staff members, but again, the best clubs in the world make this a regular practice.

Knowing Your Name

One of the quickest and easiest ways make someone feel at home is simply by addressing them by their name. shockingly, less than 60% of members surveyed report private club staff members demonstrating they know the name of the newest members.

Adding it All Up

When you take a look at the numbers above, it’s easy to see why only 65 percent of new members at private clubs report making new friendships within their first few months. And for a model that requires camaraderie and inclusion, leaving it up to your members to make friends on their own without any tips and tricks to get the process started is a recipe for member stagnation.

Learn more about the 59club Member Surveys here: https://www.59clubusa.com/satisfaction-surveys/

USA venues

Wednesday January 20, 2021

Alabama

North River Yacht Club (Tuscaloosa), RTJ Golf Trail at Cambrian Ridge (Greenville), RTJ Golf Trail at Capitol Hill (Prattville), RTJ Golf Trail at Grand National (Opelika), RTJ Golf Trail at Hampton Cove (Huntsville), RTJ Golf Trail at Highland Oaks (Dothan), RTJ Golf Trail at Magnolia Grove (Mobile), RTJ Golf Trail at Oxmoor Valley (Birmingham), RTJ Golf Trail at Ross Bridge (Hoover), RTJ Golf Trail at Silver Lakes (Gadsden), RTJ Golf Trail at The Shoals (Muscle Shoals)

Arizona

AK-Chin Southern Dunes Golf Club (Maricopa), Ancala Country Club (Scottsdale), Antelope Hills (Prescott), Arizona Biltmore (Phoenix), Arrowhead Country Club (Glendale), Chaparral Pines Country Club (Payson), Continental Golf Club (Scottsdale), Corte Bella Golf Club (Sun City West), Eagle Mountain Golf Club (Fountain Hills), Kokopelli Golf Club (Gilbert), McDowell Mountain Golf Club (Scottsdale), Ocotillo Golf Club (Chandler), Palm Valley Golf Club (Goodyear), Papago Golf Course (Phoenix), Randolph Dell Urich Golf Course (Tucson), Raven Golf Club (Phoenix), Rim Golf Club (Payson), Stonecreek Golf Club (Phoenix), Superstition Springs Golf Club (Mesa), Tatum Ranch Golf Club (Cave Creek), The Legend at Arrowhead (Glendale), The Stone Canyon Club (Oro Valley), The Wigwam (Litchfield Park), TPC Scottsdale (Scottsdale), Troon North Golf Club (Scottsdale), We-Ko-Pa (Fort McDowell)

Bermuda

The Mid Ocean Club (St. George’s)

California

Baylands Golf Links (Palo Alto), David L. Baker Golf Course (Fountain Valley), Desert Willow Golf Resort (Palm Desert), Indian Wells Golf Resort (Indian Wells), Los Robles Greens Golf Course (Thousand Oaks), Meadowlark Golf Club (Huntington Beach), Monarch Beach Golf Links (Dana Point), Native Oaks Golf Club (Valley Center), Shandin Hills Golf Club (San Bernardino), The Club at Ruby Hill (Pleasanton), The Oaks Club at Valencia (Valencia), Tierra Rejada Golf Club (Moorpark), Tijeras Creek Golf Club (Rancho Santa Margarita), Tustin Ranch Golf Club (Tustin), Valencia Country Club (Valencia),

Colorado

Arrowhead Golf Club (Littleton), The Broadlands Golf Course (Broomfield), Greeley Country Club (Greeley), Heritage Eagle Bend (Aurora), Kings Deer Golf Club (Monument), The Club at Pradera (Parker), The Pinery Country Club (Parker)

Connecticut

Lake of Isles, (Stonington), TPC River Highlands (Cromwell)

Florida

The Club at Weston Hills (Weston), TPC Sawgrass (Ponte Vedra Beach), Vanderbilt Country Club (Naples),

Georgia

McLemore (Rising Fawn), Reynolds Lake Oconee (Greensboro), St Ives Country Club (Johns Creek), St Marlo Country Club (Duluth), TPC Sugarloaf (Duluth)

Hawaii

Kaanapali Golf Course (Lahaina), Ocean Course Hokuala (Lihue)

Illinois

Bull Valley Golf Club (Woodstock), Crystal Woods Golf Club (Woodstock), Eagle Brook Country Club (Geneva), Fresh Meadow Golf Club (Hillside), Hawthorn Woods Country Club (Hawthorn Woods), Pinecrest Golf Club (Huntley), Royal Melbourne Country Club (Long Grove), Ruffled Feathers Golf Club (Lemont), Tamarack Golf Club (Naperville), The Glen Club (Glenview), TPC Deere Run (Silvis)

Iowa

Dodge Riverside (Council Bluffs), Shoreline Golf Course (Carter Lake)

Indiana

Champions Pointe Golf Club (Henryville), Chariot Run Golf Club (Laconia), Covered Bridge Golf Course (Sellersburg), Coyote Crossing Golf Club (West Lafayette)

Kansas

Manhattan Country Club (Manhattan)

Louisiana

TPC Louisiana (Avondale)

Massachusetts

TPC Boston (Norton)

Maryland

Hunt Valley Country Club (Phoenix), Montgomery Country Club (Laytonsville), Renditions Golf Course (Davidson), TPC Potomac (Potomac), Whiskey Creek Golf Course (Ijamsville)

Michigan

The Old Club ( Harsens Island)

Minnesota

Majestic Oaks Golf Club (Ham Lake), TPC Twin Cities (Blaine)

Mississippi

Grand Bear Golf Club (Saucier)

Missouri

Bogey Hills Country Club (St Charles), The Country Club of St. Albans (St. Albans), The Courses at Forest Park (St. Louis), The Highlands Golf & Tennis Center (St. Louis)

Nebraska

Ashland Golf Club (Ashland), Jackrabbit Run Golf Course (Grand Island), Oak Hills Country Club (Omaha), Pacific Spring (Omaha),

Nevada

Angel Park Golf Club (Las Vegas), Cascata Golf Club (Boulder City), Desert Pines Golf Club (Las Vegas), Las Vegas Golf Club (Las Vegas), Painted Desert Golf Club (Las Vegas), Rio Secco Golf Club (Henderson), TPC Las Vegas (Las Vegas), TPC Summerlin (Las Vegas)

New Jersey

Laurel Creek Country Club (Mount Laurel Township), TPC Jasna Polana (Princeton)

New Mexico

Sandia Golf Club (Albuquerque)

New York

Country Club of Rochester (Rochester), Harrison Meadows Country Club (Harrison)

North Carolina

Alamance Country Club ( Burlington), Kenmure Country Club (Flat Rock), River Run Country Club (Davidson), Springdale Resort (Canton)

Ohio

Four Bridges Country Club ( Liberty Township), Fox Meadow Country Club (Medina), Signature of Solon Country Club (Solon), The Club at Tartan Fields (Dublin), TPC River’s Bend (Maineville), Weymouth Country Club (Medina),

Oregon

Multnomah Athletic Club (Portland)

Pennsylvania

Butlers Golf Course, (Elizabeth), Carlisle Country Club (Carlisle)

South Carolina

Aberdeen Country Club (Longs), Burning Ridge Golf Club (Conway), Colonial Charters Golf Club (Longs) Founders Club at Pawleys Island (Pawleys Island), Grande Dunes Golf Club (Myrtle Beach), Haig Point (Hilton Head), Litchfield Country Club (Pawleys Island), Long Bay Golf Club (Longs), Myrtle Beach National King’s North (Myrtle Beach), Myrtle Beach National South Creek (Myrtle Beach), Myrtle Beach National West Course (Myrtle Beach), Myrtlewood Pinehills (Myrtle Beach), Myrtlewood Palmetto (Myrtle Beach), Pawleys Plantation Golf and Country Club (Pawleys Island), Pine Lakes Country Club (Myrtle Beach), River Club (Pawleys Island), River Hills Golf Club (Little River), TPC Myrtle Beach (Murrells Inlet), Tradition Golf Club (Pawleys Island), Wild Wing Plantation (Conway), Willbrook Plantation (Pawleys Island), World Tour Golf Club (Myrtle Beach)

South Dakota

Dakota Dunes (Dakota Dunes), Elmwood Golf Course (Sioux Falls), Prairie Green Golf Course (Sioux Falls)

Tennessee

The Governors Club (Brentwood), The Grove (College Grove), TPC Southwind (Memphis), Westhaven Golf Club (Franklin),

Texas

Bear Creek Golf Club (Dallas), Canyon Springs Golf Club (San Antonio), Clear Creek Golf Club (Houston), Cowboys Golf Club (Grapevine), Dallas Country Club (Dallas), Gentle Creek Country Club (Prosper), Lake Park Golf Club (Lewisville), Lake Ridge Country Club (Lubbock), Lantana Golf Club (Lantana), Mansfield National Golf Club (Mansfield), , Max Mandel Golf Course (Laredo), Meadowbrook Canyon Creek GC (Lubbock), Onion Creek Country Club (Austin), Plantation Golf Club (Frisco), River Place Country Club (Austin), Sugar Creek Country Club (Sugar Land), The Dominion Country Club (San Antonio), The Golf Club at Cinco Ranch (Katy), The Golf Club Fossil Creek (Ft. Worth), The Golf Club at Twin Creeks (Allen), TPC San Antonio (San Antonio), Twin Creeks Country Club (Cedar Park)

Utah

Jeremy Ranch (Park City), Talisker Club (Hideout), The Country Club (Salt Lake City)

Virginia

Broad Bay Country Club (Virginia Beach), Winchester Country Club (Winchester)

Washington

Gamble Sands, (Brewster), Mill Creek Country Club (Mill Creek), Suncadia Club (Elum), The Club at Snoqualmie Ridge (Snoqualmie), Spokane Club (Spokane), Tumble Creek Golf Club (Elum)

Wyoming

The Golf Club at Devils Tower (Hulett), Three Crowns Golf Club (Casper)