LEADING SERVICE PROVIDERS HONOURED AT 59CLUB'S 10TH ANNUAL INDUSTRY OSCARS.

The golf industry's very best clubs, resorts and individuals descended on The Forest of Arden Marriott Hotel & Country Club, on Thursday March 12, 2020, with the hope of claiming an industry 'Oscar' at 59club's 10th annual Service Excellence Awards.

A day which started with a series of inspirational educational seminars, ended in a glittering awards ceremony honouring the finest customer service providers for having achieved the highest standards of excellence across 2019.

59club's illustrious accolades are determined by scores collected from their impartial mystery shopping audits, which evaluate the experience afforded to visiting golfers and prospective members, in accordance with 59club's objective benchmarking criteria. On the night, 59club presented 64 awards across 27 categories, recognising 'service excellence' across all areas of the businesses – sales, service, operations, retail, golf course, food & beverage and management.

Stoke Park and The Belfry Hotel & Resort picked up the highest prized awards of the evening, The Ultimate Members' Club, and The Ultimate Golf Resort respectively, with The Belfry retaining their title for a second consecutive year and Stoke Park having claimed The Ultimate accolade previously in 2015.

View the official Press Release for a full list of award winners and to find out what the awards signifies to our deserved winners.

Of this year's awards, Simon Wordsworth, CEO at 59club, commented:

"Forest of Arden was the perfect host for our 10th annual awards ceremony, and my unerring congratulations go to our nominees, tonight's winners, our supporters and everyone involved with 59club for their commitment to perfecting service standards across our industry.

10 years ago tonight, we celebrated our first award winning performances, and as I look back at that wealth of data, I am privileged to have witnessed 59club quite literally reinvent member and guest experiences across Golf & Hospitality using technology & data to measure, train and support our clients to achieve service excellence.

Our promise to our clients, and to those just embarking on their journey with 59club - as 12 Franchises take hold around the world servicing golf, Social, spa & hospitality providers – has always been to continue supporting their customer journey, with new tools and more intel, to equip our most ambitious companies in their pursuit of excellence. The first half of 2020 sees 'Business Metrics' and our 'Education Platform' launch simultaneously, with many more progressive tools waiting in the wings".

On behalf of our Award Sponsors

3DIFS CGI Insurance Club Car Golf Genius Golfbreaks.com Gunners Cocktails Kennet Leasing Tacit Toro Albatross Golf Digital

and our Host Venue & Industry Partners, thank you for a celebrating the 2020 Service 'Excellence' Awards with us…