An independent mystery shopper audit allows managers to view their club through the eyes of their customers.



Insiders are often too close to their operation to identify flaws. Strengths are seldom celebrated, and the team continues to deliver their interpretation of ‘good’ with nothing to measure this against, or perhaps to aspire to.

An independent mystery shopper audit allows managers to view their club through the eyes of their customers. Feedback will pinpoint strengths and weaknesses, whilst the ability to make service comparisons - to chosen competitors, the 59club industry and best performing clubs - on a global scale, delivers the motivation to advance.

Mystery Shopper Audits
  • Golf Visitor Experience
  • Group Golf Day Inquiry Call
  • Golf Membership Sales Inquiry (Call & Tour Appointment)
  • Social Membership Sales Inquiry (Call & Tour Appointment)
  • Spa Day Experience


Additional Audits also available: Retail Inquiry, Custom Fit Appointment, Stay & Play Golf, Security Breach, Fine Dining, Conference & Events, Beauty Treatments.