Imagine going undercover as a Golf,
Social or Spa Day Mystery Tester
to share your experiences?
Calling those who have a passion for good service, an eye for detail and ability supply feedback in a positive and constructive way…
59club – Industry leading Golf, Social, Spa & Hospitality Specific Mystery Shopping Service,
offers passionate Golfers or Social Lovers the chance to play golf or visit
a Spa/Social club at venues across the USA, UK, Europe, UAE & Asia,
in return for providing detailed feedback based on their experience.
59club is a unique Benchmarking Company focusing on ‘Mystery Shopper’ audits and ‘Customer Satisfaction Surveys’ within the Golf, Social, Spa & Events industries. The feedback from our testers provides a vital role in what is reported back to our clients to help them to develop, improve and maintain a high level of customer service, in turn increasing their customers satisfaction, revenue and profits in the process.
Mystery Testing opportunities available now
- Golf Visitor Experience
- Golf Membership Inquiry & Tour
- Social Membership Inquiry & Tour
- Spa Day Experience
A typical Mystery Shopper Audit includes both a ‘Recorded Inquiry Call’ to book followed by a ‘Visit’ to the club to measure the experience as encountered.
Testers are then required to complete an online survey based on their experience whilst providing narrative, supportive images and ratings in accordance with 59club set marking criteria.
Full 59club training & support is providedThe tester will receive a refund for on-site expenses that are directly associated with the mystery test procedure.
To meet business demands, we are looking to increase our team of testers and are looking for select individuals who are reliable, have an eye for detail, a passion for good service and a positive, constructive way of communicating quality feedback. We currently have a test team made up of people from all walks of life, from Managing Directors and business owners to college graduates.
It is important that all testers have experienced various levels of customer service from playing at an array of golf clubs over the years, hence are armed with the ability to identify and differentiate between good and bad service.
The quality of feedback and personal observations based on staff, facility and service is extremely important to us as a business and allows us to stay ahead of other competitor benchmarking companies.